When I saw augmented reality for the first time, I was thinking, instead of being marketed to the mass market, it should have been a business offering instead. From warehousing personnel to repair engineers at the many factories and plants around, AR can definitely increase productivity and also reduce mistakes made by technicians and engineers.
It is no surprise when Porsche started to roll out their Tech Live Look program which is essentially AR glasses to their service staff at their service centres. Powered by AiR Enterprise by Atheer Inc, these glasses allow service technicians to connect with Porsche technical support teams around the world. This allows remote technical support staff to “see what I see” essentially.
These high-tech spectacles feature the latest in projection technology and come equipped with a high-resolution, auto focus camera that shows even fine details such as threading on screws. The glasses include a powerful LED to illuminate dark spaces in the engine compartment or under the car.
It can also help decrease service resolution time by up to 40 percent, based on the findings of a pilot program undertaken in July 2017 at eight Porsche dealerships in California, Florida, Indiana, New Jersey, and Washington, along with one in Canada.
“Tech Live Look” can do much more than just provide real-time video capability. It
allows the technical support team to take screenshots or send technical bulletins and instructions onto the projection surface of the glasses while the service technician is working on the vehicle. This type of information exchange is far more efficient than sending emails and photos or explaining complex technical issues over the phone.
“Our main goal is to provide a better overall experience for our customers. Tech Live Look allows us to be more efficient and helps get vehicles back in the hands of our customers faster, all while still delivering exceptional service quality” explained Klaus Zellmer, President and CEO of PCNA.
So how do AR glasses work? Have a look!