In an effort to improve customer satisfaction, the sole importer and distributor of Chevrolet vehicles in Malaysia, Naza Quest has introduce its new Chevrolet Complete Care programme.
The new Chevrolet Complete Care (CCC) programme encompasses these few items:
Comprehensive Vehicle Manufacturer Warranty
Includes a 5-year or 200,000 km whichever comes first vehicle warranty and Bumper-to-Bumper warranty, aimed to provide customers with peace of mind right from the beginning. In addition to the warranty, Chevrolet Malaysia is assuring owners that only trained service technicians and genuine Chevrolet parts will be used.
24/7 Roadside Assist – Chevy Assist
The company is offering its 24-hour Roadside Assistance Programme – Chevy Assist to all of its new customers for an entire year. Services rendered include minor roadside repairs, 24-hours emergency on-site towing and workshop referrals. Owners can call 1-800-2-CHEVY (24389) for free roadside assistance 24 hours a day, 7 days a week.
Complete Chevrolet Service
Highly trained and certified service technicians utilize genuine Chevrolet parts that are specifically designed for the vehicle. Clear maintenance schedule and transparent pricing are designed to allow customers to estimate the cost for their upcoming service.
24/7 Customer Care Assistance
Chevrolet Malaysia’s 24 hour hotline is there for customers to seek for support, be it before, during or after sales. The company has assured all of its customers that the customer care advisors and technicians who know about Chevrolet cars best to answer any queries. On top of the 24 hour hotline, Chevrolet Malaysia is also offering an Online Live Chat that can be accessed via Chevrolet Malaysia’s official site.
Chevy Link is an integrated service operating system that centres around customer data coordinating all services with a coherent view across all Chevrolet dealers nationwide. Aimed to streamline Chevrolet outlets productivity, the system runs in sync at all times from pre-sales to vehicle maintenance as well as streamlining parts performance with faster inventory turns, aimed to enhance customer experience.
With the introduction of the Chevrolet Complete Care programme, Naza Quest wants to establish the correct customer-centric behaviour, from backend staff to frontline dealer representatives. At the moment, Chevrolet Malaysia has 24 sales and service outlets nationwide.